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Where is my order?

If your order has not arrived when you were expecting it then please check the following:

  • Check if you have received a shipment confirmation email
  • Check the tracking link via your shipment confirmation email to view the most up to date information on the whereabouts of your package.
  • Check within MY ACCOUNT. Is your delivery address correct? Are your contact details up to date? Has your order shipped?
  • Check for text messages, emails and attempted delivery cards from the shipping carrier. Your package may be awaiting collection at a local office or you may need to re-arrange delivery.
  • Check that no one else residing at your address has taken receipt of your package.
  • Check with the delivery service to see if they are holding the package or if there was a problem with delivery.

If you still can't locate your package, please do not hesitate to contact our customer service team via email ( or phone at (913) 440-9766 with your order number on hand. We will work to find your package straight away. Should it not be found we will arrange a replacement or refund for you.


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